We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Al Adheem Perfumes and its affiliates (collectively “Al Adheem, we, our, us”) collect, use, share, or otherwise process your personal data through our website www.aladheemperfumes.com, our mobile application, and m-site (hereinafter referred to as the “Platform”).

While you can browse sections of the Platform without the need of sharing any information with us, please note we do not offer any product or service outside [Your Country] and your personal data will primarily be stored and processed in [Your Country]. By visiting this Platform, providing your information, or availing our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of [Your Country] including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Your Information

When you use our Platform, we collect and store the information you provide from time to time. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide data by choosing not to use a particular service, product, or feature on the Platform.

We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

We may collect personal data (such as email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details) from you when you set up an account, transact with us, or participate in any event or contest. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use your contact information to send you offers based on your previous orders and interests.

If you choose to post messages on our message boards, chat rooms, or other message areas, or leave feedback on the Platform or our social media handles, or if you use features like voice commands or virtual try and buy to shop on the Platform, we will collect the information you provide. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems, or for internal research and analysis as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.

If you enroll in our loyalty and membership program, such as [Loyalty Program Name] or similar programs offered by Al Adheem, we will collect and store your personal data such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic, and work details which you provide to us or a third-party business partner that operates online/offline establishments or platforms where you can earn and redeem loyalty points. We will also collect your information related to transactions on our platform and third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. Additionally, we collect your [Payment Information] if you choose to use our payment platform. Al Adheem shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

Al Adheem has partnered with certain third-party business partners who specialize in categories like travel reservations, online ticket bookings, and more (Partner Services). If you use these services, you will be redirected to their websites/applications and your access will be based on your Al Adheem login credentials after seeking your permissions to share the data further. Al Adheem shall not be responsible for the Partner Services’ privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

Use of Demographic / Profile Data / Your Information

We use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; promoting a safe service; collecting payments; measuring consumer interest in our products and services; informing you about online and offline offers, products, services, and updates; customizing and enhancing your experience; reporting to regulatory authorities wherever required; detecting and protecting us against error, fraud, and other criminal activity; enforcing our terms and conditions; and as otherwise described to you at the time of collection of information.

With your consent, we may have access to your SMS, instant messages, contacts in your directory, location, camera, photo gallery, and device information. We may also request you to provide your [Tax Information] and other details to: (i) check your eligibility for certain products and services; (ii) issue invoices for business requirements; (iii) enhance your experience on the Platform and provide you access to products and services. You understand that your access to these products/services may be affected if consent is not provided.

In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyze demographic and profile data about our users’ activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and gather broad demographic information.

We may occasionally ask you to participate in optional surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal data, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as interests, household or lifestyle information, purchasing behavior or history, preferences, and other such information. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary. We use this data to tailor your experience on our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

We use data collection devices such as “cookies” on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case, you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data here: [Google Privacy Policy Link] (PLACEHOLDER). You can opt-out of Google Analytics here: [Google Analytics Opt-Out Link] (PLACEHOLDER). You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

Sharing of Personal Data

We may share personal data internally within Al Adheem group companies and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners, and other third parties for the purpose of conducting required checks, providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.

For products that require a prescription, we will process such orders only upon confirmation that a valid prescription has been uploaded by you. In cases where prescriptions are invalid, illegible, or expired, or if a prescription is not uploaded, we may, through third-party vendors, connect you with medical practitioners or professionals to rectify the prescription or issue a new one. You agree and acknowledge that you will be redirected to teleconsultation services only in limited cases where prescription validation or issuance is required.

We may disclose your personal data to third parties, such as sellers and business partners, as required to provide you access to our products and services, fulfill orders, enhance your experience, comply with legal obligations, conduct market research, enforce our Terms of Use, facilitate marketing activities, analyze data, and for customer service assistance. We may disclose personal data if required to do so by law or in good faith