How do I cancel my order?
If you wish to cancel your order, please contact our customer support team as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been dispatched, you may need to wait until it arrives and then follow our return process.

Can I cancel my order after it has been shipped?
Once your order has been shipped, cancellation is no longer possible. However, you can refuse delivery or return the product after it arrives. Please follow our return process to ensure a smooth return and refund.

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 14 days of delivery. The product must be in its original, unused condition, with all packaging and tags intact.

How do I initiate a return?
To initiate a return, please contact our customer support team. We will provide you with instructions on how to return the item. Depending on your location, we may arrange a pick-up or ask you to return the item via a third-party courier service.

Are there any items that cannot be returned?
Due to hygiene reasons, certain items such as opened or used perfumes cannot be returned unless they are faulty or damaged upon arrival. Please ensure that the product is unused and in its original condition before initiating a return.

How long does it take to process a return?
Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. In some cases, it may take a few additional days for the refund to reflect in your account.

What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a return or replacement at no additional cost to you. Please provide us with photos of the damaged or incorrect item to facilitate the process.

Can I exchange a product?
Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Will I be charged for return shipping?
Return shipping charges are typically covered by us if the return is due to a fault on our part (e.g., damaged or incorrect product). If you are returning the item for any other reason, return shipping costs may apply.

How will I be refunded?
Refunds will be issued to the original payment method used for the purchase. If you paid using a credit or debit card, the refund will be credited to that card. If you used another payment method, we will arrange the refund accordingly.

Can I return a gift?
Yes, you can return a gift item within our return window. The refund will be issued to the original purchaser’s payment method. If you prefer, we can issue a store credit instead.