Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Order are shipped within 1 to 3 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. For any issues in utilizing our services you may contact our helpdesk on [email protected].

What are the delivery charges?
Delivery charges vary based on your location and the total value of your order. For orders above a certain amount, we offer free shipping, while orders below that threshold may incur a nominal delivery fee. Please check your order summary at checkout for exact delivery charges.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
Occasionally, holidays or unforeseen circumstances may cause a slight delay in delivery. Our estimated delivery timeline is based on business days, excluding weekends and public holidays. We always strive to deliver your order within the specified timeframe, and any potential delays will be communicated.

What is the estimated delivery time?
The estimated delivery time depends on the availability of the product and your location. Typically, orders are processed and shipped within the timeframe provided on the product page, with business days excluding public holidays and weekends.

Are there any hidden costs on items sold by Al Adheem Perfumes?
No, there are no hidden charges. The price you see at checkout is the final amount, inclusive of all taxes. Delivery charges, if applicable, are clearly mentioned during the checkout process.

Why does the estimated delivery time vary for each order?
Delivery times may vary depending on the product’s availability, your shipping address, and the time it takes for our courier partners to deliver to your location. For more accurate delivery times, please enter your location’s details on the product page.

Al Adheem Perfumes does not/cannot ship to my area. Why?
Shipping availability depends on the location. Some areas may have restrictions due to logistics or legal limitations. If your area is not serviced, it may be due to one of these factors. Please enter your postal code on the product page to confirm serviceability.

Why is the Cash on Delivery (CoD) option not offered in my location?
The availability of CoD depends on the serviceability of your location by our courier partners. Certain areas or order values may exceed the limits set by our partners, and as a result, CoD may not be available.

I need to return an item, how do I arrange for a pick-up?
To initiate a return, please contact our customer service. We will guide you through the return process and arrange a pick-up if possible. If a pick-up is not feasible, you may return the item using a courier service of your choice. Return shipping fees are typically covered by us.

I did not receive my order but got a delivery confirmation email/SMS.
If you received a delivery confirmation but have not received your order, please contact us within 7 days of the confirmation to resolve the issue.

What do the different product availability tags mean?

• In Stock: The item is available and will be delivered based on the estimated delivery time mentioned.
• Available: The item is not currently in stock but can be procured and shipped within the time specified.
• Preorder: The item is available for pre-order and will be shipped on or after the official release date.
• Out of Stock: The item is currently unavailable. You may choose to be notified when it is back in stock.
• Imported: The item is sourced from outside your country and may take longer to deliver.
• Temporarily Unavailable: The item is not currently available but may be back in stock soon.
• Permanently Discontinued: The item is no longer available for purchase.
• Out of Print: The item is no longer being produced or published.

Does Al Adheem Perfumes deliver internationally?
Currently, we do not offer international shipping. However, we are exploring options to expand our delivery services in the future. Please check back for updates.